Shipping

Update [2 Dec 2020]: Postal services are facing an increased volume of shipments for the holiday season. Please place your order early to ensure its timely arrival. We are here to help if you need an item urgently - simply drop us a message here to enquire self-collection (in Singapore only) or express courier (all countries).

As our jewelry is individually handmade in small quantities, your order may take up to 5 working days to be processed and readied for shipping. All orders are tracked and you will receive a reference number.

For orders within Singapore:

  • Shipping is free.
  • Delivery takes 2-3 working days after being processed. (Please accommodate for possible delays during this holiday season by placing your order early)  
  • For self-collection, please indicate your preferred date and time of pickup in the Notes section upon checkout and we will send you a confirmation email. Do refer to our opening hours and address here.
  • For express/same day courier, do note that a small additional charge will apply. Please indicate your preferred date and time of delivery and a point of contact (name and mobile number) in the Notes section upon checkout. We will send you a confirmation email and invoice to make delivery payment.

For orders outside of Singapore:

  • A shipping rate of +10 USD will be applied.
  • Orders are shipped out by International Postal Mail by Air.
  • To upgrade to express courier shipping, please email us at hello@edenandelie.com. Additional charges apply according to the destination.
  • Delivery times for international orders vary according to your location and you may refer to this link for approximate delivery times. (Refer to 'Registered Package International') Please note that timeframes are an estimation and do not take into account delays at customs or your local service suspensions.
  • You will be responsible for any import/customs-related charges implemented by your destination country.

On the rare occasion of a delay or if something has unexpectedly sold out,we will inform you right away and you can choose to get a refund or select an alternative product.