You are free to return or exchange an item within 14 days from the date of your order. Only items in unworn condition and original packaging are eligible for a return or exchange.
Please note that sale items, limited edition, limited release items and gift cards are not returnable. Leather bracelets are also not eligible for returns and exchanges.
All items purchased during our Anniversary Sale are non-exchangeable and non-refundable.
We are unable to process returns/exchanges for items purchased at our stockists as they are subject to the store's own policies. Please enquire directly at the place of purchase.
To return/exchange an item, please email us at firstname.lastname@example.org before shipping it to our studio or dropping it off. You will be responsible for the shipping costs.
We strongly advise shipping it with a tracking number (as we will not be able to issue a refund for lost packages) and in an envelope padded with bubble wrap so that it reaches us safely and undamaged.
Once we have received and inspected the item, we will issue you a refund/exchange and notify you via email. For refunds, please allow some time for your bank or credit card to reflect the transaction.
We understand accidents can happen and offer repairs for minor damages.
In the rare case of a piece of jewelry requiring extensive repair or a complete replacement, we will provide a quote that covers the cost of workmanship and new materials. Replacements are only available for pieces that are part of current collections.
To arrange a repair, please contact us at email@example.com and include the following details:
You may return the item to us via mail (you will be responsible for the shipping costs to and fro) or drop it off at our studio located at 160 Owen Road, Singapore 218953.
For customers in Singapore, we charge a flat rate of 10 SGD to cover shipping costs. Overseas customers will be quoted a different price in USD depending on their location.
We recommend posting the package with a tracking number to ensure it does not get lost, and in a padded envelope so it reaches us safely.
Please note that:
For any other enquiries, do drop us an email at firstname.lastname@example.org or drop us a message using the form below – we’re here to help!